Frequently Asked Questions
This Agreement was last modified on 03th february 2021
Worksheet Information
Can I install on more than one computer?
Yes, you can install it on as many computers as you need.
Do you have to pay monthly fees?
No. The purchase is a one-time payment and there are no monthly or extra fees.
Does the worksheet work in any version of Excel and Windows?
The spreadsheet works in Excel ( 2010, 2013 and 2016) and Windows versions.
In case of inconsistencies in the spreadsheet or execution problems, how will technical assistance be provided?
The assistance will be free of charge from Monday to Friday, from 8:00 a.m. to 6:00 p.m., by e-mail, whatsapp, and, if necessary, through remote access (teamviewer – by appointment).
FAQ Second Version
I want to make changes or modifications to the spreadsheet. Is this included in the package for free?
No. Change requests that tend to modify or change the structure of the spreadsheet are not included in the support package. If the Customer wants modifications, a quotation must be made with the development department.
If I have to format my computer, do I have to buy the program again?
No. Just save the program to a USB stick or download the e-mail again.
Does the spreadsheet issue a non-tax coupon?
We do not issue fiscal coupons
What are the minimum computer configurations to support the spreadsheet?
Memory 4GB and above.
Works on Windows 7, 8, 8.1 and 10.
You must have Excel installed on your computer in versions above 2010, 2013 and 2016.
DOES NOT WORK ON APPLE MACBOOK.
DOES NOT WORK ON MACBOOK EVEN IF WINDOWS IS INSTALLED.
DOES NOT WORK ON TABLET OR CELL PHONE.